RoDTEP Scroll Status Pending on ICEGATE? Causes and Solutions (2026)

Key Takeaways

• A pending RoDTEP scroll means the eligible export incentive has not yet reached the scroll-generation stage.
• EGM filing is one of the most important checks when a RoDTEP scroll is not generated.
• Shipping bill errors, Customs queries, incorrect scheme declarations and system issues can also delay processing.
• Customs records should be checked before assuming the issue is purely an ICEGATE technical problem.
• Once the scroll is generated, eligible credits can be selected for e-scrip generation through ICEGATE.
• ICEGATE’s helpdesk provides 24×7 assistance for portal and Customs-system issues.

Introduction

For exporters, RoDTEP is an important mechanism for obtaining remission of eligible duties and taxes embedded in exported products. However, filing the RoDTEP claim in the shipping bill is only one part of the process.

In some cases, exporters find that the RoDTEP scroll status remains pending on ICEGATE, even after the shipment has been exported and the Export General Manifest (EGM) has been filed.

The delay can affect cash flow and postpone the ability to generate and use the corresponding RoDTEP e-scrip.

The good news is that a pending scroll can often be traced by checking the shipping bill, EGM, Customs processing and ICEGATE records systematically.

Featured Snippet Answer

Why is my RoDTEP scroll pending on ICEGATE?

A RoDTEP scroll may remain pending because the EGM has not been filed or properly processed, the shipping bill contains an error, a Customs query or assessment is pending, the RoDTEP declaration was not correctly captured, or there is a system/processing issue. Exporters should first verify the shipping bill and EGM status before escalating the matter to Customs or ICEGATE.

How Does RoDTEP Scroll Generation Work?

The basic process is:

Shipping Bill Filing → Export/LEO → EGM Filing → Customs Processing → RoDTEP Scroll Generation → e-Scrip Generation

The RoDTEP claim is declared through the export documentation. After the export and required processing, Customs systems process the eligible claim and generate the scroll.

ICEGATE’s current advisory provides functionality for exporters to select eligible shipping bills and generate an e-scrip from the available RoDTEP scrolls.

Therefore, a pending scroll and a pending e-scrip are not the same issue.

If the scroll itself has not been generated, generating an e-scrip will generally not solve the underlying problem.

Common Reasons for RoDTEP Scroll Pending

1. Gateway EGM Not Filed

One of the most important reasons for non-generation is a missing Gateway EGM.

A January 2026 Customs trade facilitation meeting specifically recorded a RoDTEP pendency where the scroll was not generated because the shipping line had not filed the gateway EGM. The recommended action was to have the necessary EGM filed at the gateway port.

A separate Customs record has also documented “Error Code 07: Gateway EGM not filed” as a reason for RoDTEP scroll non-generation.

2. Shipping Bill Data Error

Check whether the following information is correct:

• Shipping Bill number and date
• IEC
• Exporter details
• HS/ITC-HS code
• FOB value
• Quantity
• Port/location
• RoDTEP declaration
• Scheme-related details

A mismatch can prevent the claim from moving normally through the system.

3. RoDTEP Not Properly Declared

The exporter should verify that RoDTEP was correctly opted for while filing the shipping bill.

If the required declaration or scheme selection was not captured correctly, the exporter may face difficulty obtaining the intended benefit.

4. Customs Query or Pending Processing

A shipping bill may require Customs intervention before the incentive is processed.

Check whether there is:

• Pending assessment
• Query from Customs
• Document discrepancy
• Examination-related issue
• Pending amendment
• Other processing intervention

The issue should be resolved with the concerned Customs formation before expecting the scroll to generate.

5. System or Data Transmission Issue

Sometimes the required information may not flow correctly between the carrier, Customs and ICEGATE systems.

In such cases, repeatedly checking the portal may not resolve the issue. The exporter should identify where the data transmission has stopped and escalate it to the appropriate authority.

Step-by-Step Solution for Pending RoDTEP Scroll

Step 1: Check the Shipping Bill

Start with the basic details.

Verify the shipping bill number, date, port, IEC, HS code, FOB value and RoDTEP declaration against the final export documents.

Step 2: Verify EGM Status

Confirm whether the carrier has filed the relevant EGM and whether it has been properly processed.

For sea exports, pay particular attention to the Gateway EGM where applicable.

If the EGM is missing, coordinate with the shipping line, airline or carrier and the relevant Customs/gateway port.

Step 3: Check for Customs Queries

Confirm whether any query, assessment or other Customs intervention is pending against the shipping bill.

Do not treat every pending RoDTEP case as an ICEGATE technical problem.

Step 4: Check ICEGATE Status

ICEGATE currently provides enquiry and export-related services, while its portal also provides dedicated RoDTEP e-scrip functionality.

Review the available status information and retain screenshots or reports for the affected shipping bills.

Step 5: Follow Up With the Relevant Customs Formation

If the EGM is filed but the scroll remains pending, provide Customs with:

• IEC
• Shipping Bill number/date
• Port
• EGM details
• Export date
• RoDTEP claim details
• Screenshot/status evidence
• Any error code displayed

This makes the follow-up more precise.

Step 6: Escalate Genuine ICEGATE Issues

If the Customs-side requirements are complete but the issue appears to be technical, approach the ICEGATE Helpdesk.

ICEGATE currently provides a 24×7 helpdesk at 1800-3010-1000 and accepts support requests through icegatehelpdesk@icegate.gov.in.

What to Check Before Raising a Complaint

Use this quick checklist:

• Shipping Bill correctly filed
• RoDTEP option/declaration verified
• LEO completed
• EGM filed
• Gateway EGM verified where applicable
• No pending Customs query
• Shipping Bill data matches export documents
• No pending amendment affecting the claim
• ICEGATE status checked
• Error code/screenshots saved
• Customs/ICEGATE follow-up documented

After the RoDTEP Scroll Is Generated

Once the scroll becomes available, the next stage is e-scrip generation.

ICEGATE’s advisory explains that users can select eligible shipping bills/scrolls and generate the e-scrip. A unique scrip number is generated and the corresponding credit entry is made in the user’s ledger.

ICEGATE also currently provides tutorials covering RoDTEP e-scrip generation, transfer and viewing of scrip details.

Therefore, exporters should distinguish between:

Scroll Pending → Investigate claim/Customs/EGM issue

and

Scroll Generated but Scrip Pending → Complete the e-scrip generation process

Common Mistakes to Avoid

Exporters should avoid:

• Assuming ICEGATE is responsible for every delay.
• Ignoring the EGM status.
• Asking the shipping line to resolve an issue that actually belongs to Customs.
• Filing repeated complaints without checking the original error.
• Failing to retain shipping bill and EGM records.
• Confusing scroll generation with e-scrip generation.
• Waiting indefinitely without following up on old shipping bills.

FAQs

1. How long does RoDTEP scroll generation take?

There is no single universal timeline that applies to every shipping bill. Processing depends on EGM filing, Customs processing, system validation and other case-specific factors. Exporters should investigate older pending shipments rather than relying only on an assumed timeline.

2. Can a missing EGM cause RoDTEP scroll pending status?

Yes. Customs records have specifically identified non-filing of the gateway EGM as a cause of RoDTEP scroll non-generation.

3. What should I do if my EGM is not filed?

Contact the relevant shipping line, airline or carrier and coordinate with the gateway Customs formation to ensure the EGM is properly filed and processed.

4. Can ICEGATE generate a RoDTEP scroll manually?

Scroll processing is linked to Customs-system processing. If the underlying shipping bill or EGM issue remains unresolved, simply contacting ICEGATE may not generate the scroll. The root cause should first be identified.

5. What happens after the RoDTEP scroll is generated?

The exporter can use the available scroll credits through the ICEGATE e-scrip process. ICEGATE provides functionality for selecting shipping bills and generating the corresponding scrip.

6. Who should I contact for an ICEGATE technical issue?

ICEGATE’s 24×7 helpdesk can be contacted at 1800-3010-1000 or through its designated helpdesk email.

Conclusion

A RoDTEP scroll pending on ICEGATE should not automatically be treated as a portal error. In many cases, the underlying reason can be identified by checking the shipping bill, EGM, Customs queries and claim details.

The most important first checks are the RoDTEP declaration, shipping bill data and EGM status, particularly the Gateway EGM where applicable.

Once the root cause is identified, exporters can approach the shipping line, gateway Customs, concerned Customs formation or ICEGATE Helpdesk as appropriate. A structured follow-up is usually more effective than repeatedly checking the portal without identifying the source of the delay.

Need Help With Pending RoDTEP Claims?

A V International assists exporters with RoDTEP compliance, shipping bill review, ICEGATE status issues, pending scroll follow-up, export incentive documentation and DGFT/Customs-related matters.

If your RoDTEP scroll is pending and you are unable to identify whether the issue is related to EGM, shipping bill data, Customs processing or ICEGATE, professional review can help identify the appropriate resolution path.

Written By

Akash Bhangare

Having more than 10 years of experience in EPR Compliance, Legal Metrology, DGFT Regulations, and Import Export Consulting Services in India.

Associated with A V International, a company with over 35 years of expertise in Environmental Compliance, EPR Registrations, Licensing, and Regulatory Approvals.